Shipping & Handling
Thank you for visiting and shopping at Marfells. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 24 to 48 hours. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by another 24 hours. Please allow additional time in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
All our order are shipped Via Canada Post and UPS.
Canada Post Expedited Shipping : 1-4 days all over Canada, 7-14 days rest of the world.
However most of our items are shipped free within Canada but for some items you may have to pay Shipping charges that will be calculated and displayed at checkout.
If you’re from outside of Canada, you may have to pay small amount for shipping.
Shipment method Estimated delivery time Shipment cost
* Overnight delivery is only available for orders with delivery addresses within the continental Canada..
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes:
Marfells is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Policy
We currently do not ship outside of US and Canada
If for some reason your product gets damaged or lost during shipping or if you received your product damaged, please contact our customer support to get full refund of your order.
Please save all packaging materials and damaged goods before filing a claim as we may ask for you to return the damaged product.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.